By Gopal K Kanji
From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a brief, available connection with the a hundred most often followed equipment for imposing overall caliber management.
Central to the e-book is a wide interpretation of TQM - the tools addressed are correct to all these attracted to utilizing specific instruments, qualitative and quantitative, to help problem-solving, research and review within the administration approach. After an creation in short outlining the fundamental rules of TQM, the majority of the publication then presents transparent, concise outlines of the a hundred equipment. It describes their objective, software - `how to take advantage of' - and merits, with examples. A category o
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Additional info for 100 methods for total quality management
23 MANAG E M E NT M ETHODS Method 2 Affinity diagra m Purpose To organize large amounts of data in groups according to some form of natural affinity. When to use When a team is trying to ascertain customer needs with the intention of translating them into design requirements. How to use Each team member starts by wntmg ideas about customer needs on separate file cards. Then , laying the cards on a table without conversation to influence them , the team members should arrange them into the natural groups they can identify.
How to use There are five steps involved. 1 State the criteria requirements of a good solution. 2 List the criteria in order of importance, then place them across the top of a flip chart. 3 List the alternative solutions or ideas down the left-hand side of the flip chart. When this is complete, form a matrix. 4 For each option in turn , estimate how well it meets each criterion. A scale of 1-10 can be used: 1 relates to the best, lowest cost , fastest solution etc. If a group of people is involved , ask each person to estimate individually and take the average score of the group.
The technique permits a decision to be made without taking a final vote that can leave some team members feeling isolated. The procedure allows a group to reach the best solution - not a compromise solution - and to harness all members' commitment to making the solution work . The technique works best in groups of 8-12 people . Copyrighted Material MANAG E M E NT M ETHODS 31 Example An organization was in a serious cash-flow crisis and the management team was seeking ways, first , to stop further damage and, secondly, reverse the situation .