Quality Control Management

Benchmarking for Best Practice. Continuous learning through by Mohamed Zairi

By Mohamed Zairi

Benchmarking for top perform makes use of up to the moment case-studies of person businesses and industry-wide caliber schemes to teach how and why implementation has succeeded. For any practitioner eager to identify most sensible perform in a large choice of industrial parts, this booklet makes crucial reading.

it's also a great textbook at the purposes of TQM because it describes options, covers definitions and illustrates the purposes with first-hand examples.

Professor Mohamed Zairi is a world specialist and best determine within the box of benchmarking. His pioneering paintings during this quarter ended in the implementation of sixty entire benchmarking tasks in businesses all over the world. He has written a number of books in this topic together with 'Practical Benchmarking' in 1992

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3 The European Quality Award The European Quality Award (EQA) was developed and introduced by the European Foundation for Quality Management (EFQM) in 1991. The EFQM itself was created in 1988 by leading business organizations, to alert European business organizations to the need for incorporating quality management in all operations and to raise the level of knowledge and awareness of the benefits of TQM. The EFQM was helped by the European Organization for Quality (EOQ) and the European Commission during the establishment of the award.

SPC Tools: one of the important aspects of TQM is the need to continuously measure and control conformance to customer requirements and agreed standards, to correct defective measures quickly and keep performance on track. Team work: this component means that a culture based on continuous improvement has to be instigated, encouraged and implemented throughout the organization. Driving businesses with quality in the 1990s 47 References 1 Angeli, I. (1993) Quality Improvement in Cyprus, unpublished MPhil dissertation.

Engineering change costs as a percentage of output have decreased by 45 per cent since 1984. Employee absence is 48 per cent better. Achieving a competitive advantage through TQM 57 0 Employee turnover is 88 per cent better than average. 5 Federal Express Corporation Federal Express is one of the largest air cargo transporters in the world. They were winners of the MBNQA in 1990. Results from the use of TQMprinciples at FE 0 0 0 0 Since 1987, overall customer satisfaction with the domestic semce was 95 per cent.

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